Booking Conditions and Regulations

BOOKING CONDITIONS and REGULATIONS

 

MAIN PICKUP POINTS

LYDNEY(Bus Station)*CINDERFORD(County Store)*CHEPSTOW(Bus Station)*GLOUCESTER(Bus Station)*CHELTENHAM(Royal Well Bus Station)*COLEFORD(Angel Hotel) (further limited pick-up points are available, please ask at time of booking)

 

BOOKING CONDITIONS

A DEPOSIT of £50 per person (non-refundable) required at time of booking & full balance due within 42 days of departure date. If you have to cancel your booking, charges will apply and you must also communicate in writing to the company.  Cancellation will only be implemented on the day of receipt of your written notification. We reserve the right to cancel or modify the tour up to 6 weeks before departure date.  Minimum of 20 passengers will be required to operate any one tour.

 

HOW & WHERE TO BOOK YOUR HOLIDAY

Unit 1 Mead Lane Industrial Estate Lydney (opposite Royal Mail Office )Office Hours:  Mon-Fri 9.00am to 5.00pm, Phone for availability & send deposits of £50 per person  Cheques & all major credit cards accepted

 

TOUR PRICES

These have been calculated at current rates of exchange, VAT & shipping charges prevailing on 1st October 2015 .We reserve the right to surcharge unforeseen costs at 5% max. TOUR PRICES Are shown per person & include Financial Protection (if you book with a competitor make sure they give you written financial protection) In accordance with "The Package Travel, Package Tours Regulations 1992" all passengers booking with James Bevan (Lydney) Ltd are fully Insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of James Bevan (Lydney) Ltd. This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC

 

DURATION OF TOURS

The day of departure & returning included in the number of days of the tour.(e.g., 5 days (4 nights)

 

COMFORT STOPS

are normally after 2 hours driving time, due to Health & Safety compliance all passengers must disembark the coach at these stops. We do not encourage food to be consumed on the coach.

LUGGAGE

One medium size suitcase per person max 20kgs per case .  One large case between two is not encouraged please spread the weight load due to Health & Safety Work Directives.. If you cannot lift your own  case, please consider other baggage handlers. Porterage is not included on some tours.

All luggage and belongings should be insured to the full value and all personal items e.g; jewellery, cameras etc should be carried on the person.  Any luggage/items left on the coach overnight or unattended will be at your own risk.  You should ensure that your attached our colour coded luggage label provided by us to your suitcase.  We accept no responsibility if you leave or loose your luggage or you luggage gets damaged in transit.

 

DISABLED FACILITIES

In general our tours are not suitable for severely disabled persons. Only fold up wheelchairs & the Mini Mobility Buggies will be carried & numbers limited at our discretion.

 

BROCHURE ACCURACY

Care is taken in compiling this brochure so please take note that the hotel facilities & tour itineraries are booked in good faith & to the best of our belief are available.  Sometimes for operational reasons the itinerary may have to be altered.

 

BOOKING TRANSFERS

If for any reason you wish to transfer your holiday to a different departure date on your own account then a administration fee of £10 per booking will apply.

 

TRAVEL INSURANCE

From 1st January 2010, the sale of travel insurance connected to holiday or related travel was regulated by the Financial Services Authority.  As we do not hold the necessary authorisation we are no longer able to offer or advise on travel insurance related matters after this date.

We strongly advise that you are adequately insured for any of our holidays.  Prior to departure we will request that you provide us details of your insurers, policy number and the emergency contact number stated on your policy.

 

CANCELLATION CHARGES

In the event of cancellations by you the client, the following terms apply;

Written cancellation must be received by James Bevan Ltd   within the timescale of the following table. If James Bevan Ltd (the operator) cancel the holiday then all monies paid in will be refunded to the client.

 

More than 42 days before departure

Loss of Deposit

35 - 42 days before departure

40 % Loss of total holiday cost

28 - 34 days before departure

60 % Loss of  total holiday cost

14 - 27 days before departure

80%  Loss of  total holiday cost

1 - 13 days before departure

100% Loss of total holiday cost

PLEASE NOTE, IT IS A CONDITION THAT ALL PASSENGERS TRAVELLING ALONE ARE TO SUPPLY US WITH EMERGENCY CONTACT NUMBERS.

Information provided by James Bevan (Lydney) Ltd